Information Counter
Located in the Grand Lobby, the information counter is manned by a staff member to assist you with any questions or concerns. An assisted listening device may be obtained at this location. This location also serves as our lost and found department during events.
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Smoke Free
The Akron Civic Theatre is a smoke-free facility. Smoking is permitted outside of the building.
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Emergency Phone Number
Should you need to be contacted when you are at the Civic, please leave the Civic evening phone number (330) 535-3179, ext 32. Also, leave your seating location with the staff member on duty at the Information Counter, so that we can quickly locate you.
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Cameras, Tape Recorders, Pagers and Cellular Phones
Cameras, video and audio recording devices are not permitted. These devices should be taken back to your vehicle or checked at the Information Counter until the conclusion of the performance. Our ushers are instructed to retrieve these prohibited items from patrons in the auditorium. In consideration of other patrons, please turn off all pagers and cellular phones.
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Security Policy
The Civic Theatre holds customer safety and security as one of its highest goals. The following are the security policies that patrons should be aware of:

• All patrons entering the facility must have a ticket for that day’s event.
• There is a police presence both inside and outside of the Akron Civic Theatre.
• Patrons entering the Civic may be subject to a security check.
• Carry-in items may be searched before entering.
• For a safe and memorable experience, please leave the following items at home: cameras, recording devices, all outside food or beverages, cans, bottles, laser pointers and
  contaband.
• The Civic Theatre reserves the right to make the final decision.

The Civic Theatre appreciates your understanding and apologizes for any inconvenience you may experience.
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Seating Latecomers
Note the curtain time on your tickets as events begin promptly. In consideration of others, latecomers will be seated at a suitable pause in the program. This includes patrons who leave the seating area before or during a selection.
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Intermission
Intermissions are 20 minutes in length. The flashing of the lobby lights is your signal to return to your seat for the start of the performance. Latecomers will be seated at a suitable pause in the program.
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Restrooms
New public restrooms are located in our new North Wing on both the Promenade and Mezzanine levels. Baby changing stations are available in Promenade level restrooms only.
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Drinking Fountains
Drinking fountains are located on the Promenade and Mezzanine levels.
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Food and Beverage Service
Our new Concessions area located on the Mezzanine Level (at the top of the grand staircase) provides one-stop shopping for our patrons. An array of soft drinks, bottled water, coffee, beer, wine, candy and snacks can be purchased until the conclusion of intermission. The concession stand in the Grand Lobby (first floor) offers soft drinks, wine, beer, candy and snacks. For most events at the Civic, food and beverages may carefully be taken into the seating area.
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